bp999's Privacy Policy

bp999 (referred to herein as "we", "us", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. Protecting your privacy is very important to us. This privacy policy will tell you what types of information we collect, how we use it, how long we retain it, and what rights you have over your information.

By using bp999's website or services, you agree to the terms described in this privacy policy. We may update this policy from time to time and you will be duly notified of any changes. Continuing to use our services means you also agree to the updated policy.

2.1 Information You Provide Directly

When you create an account on bp999, make a deposit, withdraw funds, or contact our support team, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Content of messages or complaints you send us

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time and duration of use (per Bangladesh Standard Time)
• Pages visited and navigation patterns
• Cookie and session data
• Referral source (where you came from before visiting our site)

2.3 Transaction Information

To ensure the security of financial transactions and to comply with applicable regulations, we retain:

• Deposit and withdrawal history
• Betting and gaming activity records
• Transaction amounts and dates
• Payment method (bKash, Nagad, Rocket, or bank transfer)

bp999 uses your information for the following purposes:

• Account management: To handle registration, identity verification, and account security.
• Transaction processing: To complete deposits and withdrawals quickly and securely — typically within 1 hour.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Security and fraud prevention: To detect suspicious activity and protect the integrity of the platform.
• Responsible gaming: To monitor user gaming behaviour and provide assistance where needed.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Communication: To notify you of important updates, policy changes, or security-related matters.
• Regulatory compliance: To meet applicable legal obligations.

4.1 When Information Is Shared

bp999 may share your information with third parties in the following limited circumstances:

• Payment processors: Payment methods such as bKash, Nagad, Rocket, and bank transfer receive the information necessary to complete transactions.
• Technology partners: Service providers engaged under applicable agreements for the operation of the platform.
• Legal obligations: To comply with an order from a competent court or authority.
• Fraud prevention: To cooperate with authorities investigating criminal activity.

4.2 When Information Is Not Shared

We never share your information with third parties for the following purposes:

• Third-party marketing or promotional activities
• Sale or exchange for commercial gain
• Any purpose without your explicit consent

bp999's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential cookies: Ensure the core functionality of the platform — essential for login sessions and security.
• Functional cookies: Remember your preferences (language, settings) and provide a personalised experience.
• Analytical cookies: Help us understand how users interact with the site so we can improve our service.
• Security cookies: Prevent fraud and unauthorised access.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect the full functionality of the platform.

bp999 uses industry-standard technical and administrative measures to protect your personal information. Our key security measures are:

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure servers: Our data servers are housed in secure data centres and undergo regular security audits.
• Access control: Only authorised personnel can access your personal information.
• Data minimisation: Only the minimum information necessary to provide the service is collected.
• Security monitoring: Our systems are monitored 24/7 to detect suspicious activity.
• Regular updates: Our security infrastructure is regularly updated and improved.

bp999 retains your information in accordance with the following policy:

• Active accounts: Necessary information is retained for the entire duration that the account remains active.
• Closed accounts: Even after an account is closed, information may be retained for as long as required to meet legal obligations and resolve disputes.
• Transaction records: Financial transaction information is retained in accordance with applicable legal requirements.
• Log files: System logs and security logs are automatically deleted after a set period.

Once the need to retain information has ended, we delete or anonymise it securely and permanently.

bp999's services are intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that information from a minor has entered our system, we will immediately delete that information and close the associated account.

If information from a minor has been sent to us by mistake, please contact [email protected] immediately.

bp999's platform may have connections with payment service providers (bKash, Nagad, Rocket, bank transfer) and game content providers. These third-party services are governed by their own privacy policies.

bp999 is not responsible for the privacy practices of these third parties. We recommend that you review their respective privacy policies before using their services.

bp999 reserves the right to amend this privacy policy as needed. For any significant changes:

• We will publish the updated policy on our website.
• A notification will be sent to your registered email where applicable.
• The publication date will be updated.

Continuing to use bp999 after any changes will be taken as your agreement to the updated policy. We therefore recommend that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us: